NDIS Housing FAQ: Your Questions Answered by an Aruma Expert
Get Peace of Mind and Expert Answers About Supported Independent Living
Moving into NDIS housing is a big step for everyone involved, it's natural to have questions. As one of our experts, Customer Engagement Manager Bobby Newton is the first point of call for many families interested in Aruma's home and living service. Bobby answers some frequently asked questions to give you peace of mind as you get started on your journey.
How can I be sure of the quality of care my loved one is receiving?
You put a great deal of trust into the people who take over the care of your loved one. You want to know they are capable and accountable.
Our goal is to be more than a ‘service provider’, our specialist teams are dedicated to making sure our participants are not only safe but thriving and we regularly check the training and qualifications of our staff for upskilling opportunities. In addition to an extensive induction training program and annual refreshers as a minimum
Our support teams are backed by an extended team of experts, all with the common goal of making sure NDIS participants live their best lives.
How do you make sure housemates are compatible?
We know this is important to you, it’s important to us, too. It's not as simple as placing someone in an available room, it’s about understanding the individual and finding the right fit to allow them to flourish.
After sharing de-identified tenant profiles, we arrange multiple site viewings, meet and greets and transition stays to make sure everyone is comfortable prior to move in day. We have residents who’ve lived happily together for more than a decade. Home isn’t just a roof over your head, it’s also the people you share it with.
Can we have visitors?
YES! We want participants to know that it's their home, to feel proud of it and share it with friends and family.
When you enter your out of home journey, you keep your control over your lifestyle. It’s your life, we want to you live the way you want and we’re here to make that happen.
How can I better understand the value for money in a supported independent living model?
Aruma’s most common participant contribution model is based on participant living expense contributions of 50% and rental contributions of 25% +100% of your Commonwealth Rent Assistance (CRA).
This option is designed to take the worry, planning and budgeting out of month-to-month expenses. Everything is covered by the participant contribution, including; bills, rent, groceries, internet, communal furniture (and its maintenance). The only thing you need to do is furnish your bedroom – the fun part!
With Aruma, you will have a dedicated Customer Engagement Manager to guide you every step of the way to make your move as smooth as possible. If you’re ready for the next step, pick up the phone and call 1300 538 746 for a personal consultation.
About Aruma Aruma is one of Australia’s largest not-for-profit disability service providers. We provide a range of disability supports. This includes working with people with a disability to make sure they have a suitable home, support with everyday tasks both inside and outside their home, and employment, to name a few. Find out more at aruma.com.au
