People with Disability Carers & Agents Property Suppliers

FAQS and Resources for People with Disability


Nest Easy English Guide


What is Nest?

Nest is an online home matching platform linking people with disability looking for homes with Specialist Disability Accommodation (SDA) rooms that meet their accommodation and support funding requirements and personal preferences.


How will Nest benefit me as a person with disability?

Nest is designed to make it easier for you (a person with disability with NDIS or other accommodation funding) to find a home in the market that suits your needs.


How will Nest find me somewhere to live?

Nest will help you find a new place to live by matching your needs and wants with suitable rooms. It is simple to use, free and fully accessible.


I want to remain anonymous, can I still use Nest?

Yes – without registering, you can undertake a general search (based on the location and type of accommodation you are looking for) without putting in any of your personal information. Nest will then give you general results that may be suited to your needs. This level lets you see properties that may be available in your preferred location, but you will not be able to see room details, save the search or submit any applications from these searches.


When I sign-up, what information will I need to provide?

When you are creating your personal profile, Nest will ask you for:

  • The locations (suburb or town/city name) that you would like to live in
  • The type of accommodation that suits you best such as a house, apartment, villa, or group home
  • Other features that you want in a home such as a garden, ramp access, private laundry, ceiling hoist
  • The type/level of NDIS Specialist Disability Accommodation (SDA) funding you may have
  • The type/level of NDIS Supported Independent Living (SIL) funding you may have
  • If you are receiving the Disability Service Pension or being supported in another way
  • When you would like to move to your new home

I’m located outside of NSW and want to find a home, can I sign-up to Nest?

Nest is launching in NSW initially and will only list properties and rooms in NSW at this stage. If you live outside NSW, but you wish to move to NSW, yes – definitely sign-up to Nest . If you live elsewhere, join our Facebook page to keep up to date on our news. In the future, we plan to expand into other Australian states and territories.


I’m worried about the privacy of my personal information, is Nest safe?

We take the privacy and security of your information very seriously. We do not share your information with others unless you agree to us doing that. Read our Privacy Policy.


How do I delete my profile?

If you wish to delete your profile, please contact the Nest team by emailing info@gonest.com.au or completing the enquiry form.


Registering and providing information

I’m not sure I have all the information Nest is asking for – where can I find it?

A lot of the information that you provide when you sign up to Nest and complete your profile is linked to the NDIS funding/requirements that you have. Usually that information can be found as part of your NDIS paperwork/plan. You don’t have to provide this information to Nest, but if you do, the matches that you get when searching will be much better and more suited to your needs and wants.

This information is not shared with anyone else (such as providers) until you decide that you want to submit an application for a room.


Why does Nest need all this information?

The Nest matching platform using a powerful algorithm to find properties and rooms that match the things you tell us about what you want in a home and the funding you have. We will not share this information unless you give us permission – such as by submitted an application. For more about how we look after your information, please see our Privacy Policy.


What sort of information about me does Nest provide to providers?

We only provide your personal information to providers if you have submitted an application for one of their rooms. Providers will get information including your name, where you want to live, the level of SDA funding you have, the contact details you have provided and the type of accommodation you are looking for.


What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a new way of funding services and supports for people with disability. If you are aged under 65 and you have a disability you may be eligible for NDIS funding to support you. For more information, visit https://www.ndis.gov.au


What is Specialist Disability Accommodation (SDA) funding?

The National Disability Insurance Agency (NDIA) defines Specialist Disability Accommodation as accommodation for people who require specialist housing solutions that meet their extreme functional impairment or very high support needs. If you have SDA funding included in your NDIS plan, you can source the SDA you require and choose from the market. The SDA funding you have will cover the home itself, not the support services you may need. For more information, visit https://www.ndis.gov.au/specialist-disability-accommodation.


What is Supported Independent Living (SIL)?

Supported Independent Living (SIL) is funding for assistance with or supervision of tasks of daily life in a shared living environment to help you develop skills to live as independently as possible.

The level of funding you receive is dependent on your level of needs, as well as the number of people living in the shared setting.

There are three levels of SIL funding:

  • Lower needs – provides assistance for, or supervision of, living arrangements and is not usually provided 24/7.
  • Standard needs – provides 24/7 support including active assistance and/or supervision of mostdaily tasks, overnight sleepovers.
  • Higher needs – provides highly frequent (at least 1 instance per shift) assistance for managing challenging behaviours that require intensive positive behaviour support, continual assistance with all daily tasks, management of complex medical needs such as ventilation, support 24/7 including overnight.

I’m not ready to move out yet, but I’m thinking about it – can Nest help me?

Yes - Nest is designed to help people who want to move out now or sometime in the future. When you create your profile, you can nominate a “move date” that is up to two years into the future. This is so you can look at properties that are planned, being built or have a room coming up in the next few months.


Do I have to answer all the questions in the sign-up process?

No. Some questions are mandatory and will have an “asterix” or * next to them. If you don’t answer these questions, you will get an error message and you will not be able to save your profile. Answering as many questions as you can (even the optional questions) will mean Nest can better match you with properties and rooms more suited to your needs and wants.


Some of the things I want in a home aren’t listed – can I add them?

Not at this stage. Nest is in the early stages and we are refining the matching engine as the platform grows. We expect to add more options and information as the platform develops. You can, however, discuss your preferences with the provider of the room when they contact you regarding your application.


I’ve changed my mind about some things I want, can I change/update my profile?

Yes. To make changes to your profile after you have set it up, login to Nest and click on “Your Profile”. Then click “Edit Profile” to make changes.


Can I list more than one suburb for where I want to live?

No – not at this stage. You will need to change the suburb each time you want to search in a different location.


Searching, matching and applying for rooms

What is the difference between a “Property” and a “Room”?

A “Property” is the whole SDA building, like a group home, house, villa or apartment.

A “Room” is a space in that building that may be available. In a group home or house that could be a bedroom, room or unit, depending on how they describe the space. Most properties will have a number of rooms. When you get matched results, you will see both properties and any rooms that you may be able to submit an application for.


Will Nest remember my searches and let me know if something suitable comes up?

Not yet. Nest is in the beta phase and we are still developing some functionality, including the ability to save your searches and receive alerts. We anticipate these features will be added in later versions of the platform. At the moment, you can “favourite” or save any rooms you like the look and so you can find them easily and check back on the availability.


Will I ever see rooms that are not available at the moment?

Yes. One feature of Nest is to show properties that have filled rooms, as well as free rooms so that you can see what is generally out there in the market. You can “favourite” any rooms you that appeal to you even if they are not currently available. This makes it easy for you to check back and keep track of when you can submit an application.


How does the Nest matching work?

When you conduct a search, Nest will give you a range of possible SDA options that suit your needs and wants for you to review.

If you are not logged in or haven’t signed up to Nest, this will be a general search and some of the information about the properties may not be displayed. There may also be properties that are listed that might not meet some of your specific needs. This is because until you provide us with more details about your needs we can’t make specific matches. If you sign-up and provide more information, then you will be able to access all of the details about properties and rooms and get much better matches.

Nest will always try and match the most important needs first and rank the options based on that. If there is a property/room that meets lots of your needs but is not in the location you prefer, then it will still appear, but it might be further down the list. Try to review the whole list to see what is in there and to make sure you don’t miss out on some options that might be worth considering even though they are not high up in your search results list.


I’ve found a home I like, what should I do?

If you are very interested in the room and it’s available you can submit an application. When you do this, it means that your details are shared with the provider who listed that property and they may want to communicate with you. It is entirely your choice to submit an application and we will not share your details with anyone unless you have chosen to do that.

If you are interested, but not quite ready to move, you can add that room to “Your favourites” – these are properties and rooms that you like but are not ready to submit an application for. You can also “favourite” properties/rooms which may not be accepting applications at the moment – that way you can check back and see if they become open for applications.


What do the room status categories mean (Open, Under Review, Occupied, Under Offer)?

Open – The provider is accepting applications.

Under Review – The provider has received the maximum number of applications and is reviewing those applications.

Occupied – This room has been accepted by an applicant and is no longer available.

Under offer – The provider has offered this property to an applicant.


Does submitting an application guarantee that I will get that room?

No. If you submit an application it does not mean that the room is automatically yours or that you must accept the room if it is offered to you. By submitting an application, you are expressing an interest in the room and want to talk to someone about it in more detail.

Nest allows more than one person to apply for a room at any one time and it is the responsibility of the provider who listed the room to contact all applicants to discuss the room and property in more detail.


Can providers search for people that might match with their properties/rooms?

No. Providers cannot search for people with disability registered on Nest. The only time that providers get personal information about somebody is if you choose to submit an application about a room. When you submit an application, you are telling us that it is okay to share your information with the provider who listed that room.


Who will contact me about my application and offering the room?

The provider who listed the room will contact you about your application. Providers must adhere to the Nest Provider Code of Conduct, which stipulates they must contact applicants.

Nest is a matching service. We help you to find rooms that might meet your needs based on what you have told us. That means that we don’t manage the rooms or make any decisions about whether a room is offered to you. That is up to you to work out with the provider.

If you need help finding a property and dealing with the provider, and if you are registered with the NDIS, we might be able to help you. You can contact us to request this service.


What will a provider ask me when they contact me about an application?

Every provider is different, but it is likely they will ask you about what you are looking for in a home, more details about the funding and supports you have, and your interests and hobbies. The provider will be trying to find out whether you will be compatible with any people already living in the property, and if they will be able to adequately support you. This is also the opportunity for you to ask any questions about the property/room and any other preferences you have.


General questions

Is Nest accessible?

Nest has been designed to meet the international benchmark for accessibility (WCAG 2.0 AA Level). It should be accessible to a variety of users, including people using screen readers, keyboard or other device inputs. If you are having issues accessing any part of Nest, please [mailto:info@gonest.com.au](contact us).


Can I see Nest on my mobile?

Yes. Nest is designed to work on desktops, laptops, tablets, mobiles (iPhones, Android and Windows).


What if I have any other questions?

You can contact Nest direct. It’s best to email: mailto:info@gonest.com.au or phone [tel:1300 547 905](1300 547 905).